Look at how carefully this Knave cradles his cup, making sure not to spill a drop. He's the sensitive one who knows that certain conversations should be done at the right time and place with forethought and compassion. News that might be explosive or shattering needs to be delivered tenderly. But the mountain goat of Capricorn implies that we might be so concerned about the blowback, we never get around to having that conversation. Yet while this goat is fearless, he also knows how to grip the rocks skillfully as he climbs. He suggests that if our conversation is grounded in facts, we should not be afraid to have those hard conversations without feeling like we're a bad person.
You can’t move the conversation in a more positive direction until the other person feels heard and understood. And they won’t feel heard and understood until you’ve listened. When the other person becomes highly emotional, listen and acknowledge. When they say their version of the story is the only version that makes sense, paraphrase what you’re hearing and ask them some questions about why they think this. If they level accusations against you, before defending yourself, try to understand their view. Whenever you feel overwhelmed or unsure how to proceed, remember that it is always a good time to listen. ― Douglas Stone
No comments:
Post a Comment